Αλιφραγκή Μαρία

Skills & Abilities

• A highly motivated and dedicated travel agent for over 30 year’s experience in the tourism industry.
• Excellent organization skills
• Confident communicator and advisor
• Broad knowledge of travel industry and customer care
• Technical competent with extensive experience of travel booking systems
• Great Command of English (Oral and written)
• Great Command of Spanish (Oral and written)
• Good Computer Skills (Ms Windows –Ms Office –Internet)

Experience

Founder member & Managing Director of Signature Travel Ltd 1992 — Present
Motivating a team of travel consultants to chieve and surpass pre-set goals and targets
Managing staff in every area of business
Forging long term and positive relationships with new and existing customers
Researching competitor’s deals to ensure the agency remained competitive
Outgoing Supervisor — Horizon Travel 1986 — 1992
Overseeing the bookings procedure and ensuring accurate processing
Building strong relationships with resorts and hotels
Negotiating the best possible rates for customers
Dealing with and resolving any complaints issues or problems that arose
Travel Consultant — Sirocco Travel 1980 — 1986
Providing customer support to clients related to reservation, ticketing and booking.
-Providing support on fares and charges.
-Receiving calls and providing the passengers with the best destinations and guiding them with the best deals.
-Making professional, accurate, cost effective travel arrangements for clients while providing excellent customer service.
-Helping clients with travel planning, business packages, vacation packages as well as travel advice & information.
-Selling vacation packages including flight & hotels.
-Making itineraries for both Domestic and International travel.

Education

2nd Greek High School of Dafni — Graduator
Studies of IATA/UFTAA
Strategic Management

Languages

English: highly proficient in spoken and written English
Spanish: Very good command proficient user (C1)

Other Personal Details
Member of board of directors « Attica wine and food experience» a no profit organization which aims to promote wine tourism all over the world.
Former board member of directors of HATTA (Hellenique association of Travel agencies and operators)